Terms of service
WHAT IS CONSIDERED PERSONAL DATA?
Examples of personal data include your personal identity number, name, address, email address, and other contact details. Your purchase history may also be considered personal data. In some cases, an IP address may also be regarded as personal data if it can be linked to an identifiable individual.
Categories of Personal Data
- Name
- Personal identity number (where applicable)
- Contact details (such as address, email address, and phone number)
- Correspondence with us
- Information about purchase date, place of purchase, complaints or claims
- Technical information about your device
Kashaeva is the data controller responsible for the personal data stored in our systems.
WHAT PERSONAL DATA DO WE COLLECT AND WHY?
You may provide us with personal information when using our services, such as when making a purchase, visiting kashaeva.se, subscribing to our newsletter or marketing emails, or contacting our Customer Service.
TO PROCESS YOUR ORDER
Kashaeva will store the information you provide until your purchase has been completed (including delivery and payment), and for 36 months thereafter in order to manage warranty claims and customer complaints. Please note that an administrative processing period of up to 30 days may apply.
The collection of your personal data is necessary for us to fulfil our obligations under the purchase agreement. If you choose not to provide the required information, we will be unable to complete your purchase.
Your personal data may be used for:
- Delivery (including notifications and communication regarding your shipment)
- Payment processing (including analysis of available payment options, which may involve reviewing payment history and obtaining credit information through Klarna)
- Handling warranty claims and customer complaints
Categories of personal data processed
- Name
- Personal identity number (where applicable)
- Contact details (address, email address, telephone number)
- Payment history
- Payment information
- Purchase information (such as ordered products and delivery address)
CUSTOMER SERVICE
Processing your personal data is necessary in order to fulfil both our legitimate interests and yours when handling customer service matters. Our aim is to provide the best possible customer support and resolve any questions or issues you may have.
Your personal data may be used for:
- Communication and responding to customer service enquiries (via telephone, email, or social media)
- Identity verification
- Investigation of complaints and support cases (including technical support)
MARKETING
If you have given your explicit consent to receive direct marketing, Kashaeva will process your personal data for marketing purposes until you unsubscribe or notify us that you no longer wish to receive marketing communications.
Please note that an administrative processing period of up to 30 days may apply.
Marketing communications are only sent to individuals who have subscribed to our newsletter or have otherwise been in direct contact with Kashaeva.
Your personal data may be used for:
- Newsletters and email marketing
- Personalised marketing communications
- Advertising on social media platforms where Kashaeva is active
HOW LONG DO WE STORE YOUR PERSONAL DATA?
Kashaeva processes your personal data only for as long as necessary to fulfil the purposes for which it was collected and as long as there is a legal basis for doing so.
HOW DO WE HANDLE PERSONAL IDENTITY NUMBERS?
If you choose Klarna as your payment method when placing an order with Kashaeva, you will be asked to enter your personal identity number.
Your personal identity number is sent directly to Klarna. Kashaeva does not collect, process, or store your personal identity number, even if you enter it on our website.
COOKIES
Cookies are small text files stored on your computer or mobile device when you visit a website.
We use both first-party and third-party cookies for website functionality, analytics, and marketing purposes.
Some cookies are essential for the website to function properly. These cookies remember your preferences and settings, recognise your device, and improve your shopping experience.
Cookies are also used to collect information such as:
- Duration of your visit
- Pages viewed
- Whether a purchase was completed
- Demographic information such as country, gender, and age
This information is used solely for analytical purposes to improve your shopping experience.
The cookies we use do not collect information that can directly identify you.
MANAGING COOKIES
You can delete cookies at any time through your browser settings.
Instructions can be found in your browser's Help section.
You may also disable cookies or choose to receive a notification whenever a new cookie is stored on your device.
Please note that disabling cookies may affect the functionality of our website.
GOOGLE ANALYTICS
This website uses Google Analytics, a web analytics service provided by Google LLC.
Google Analytics uses cookies to analyse how visitors use the website.
The information generated by these cookies is generally transmitted to and stored on Google's servers in the United States.
IP anonymisation has been activated on this website. This means that your IP address is shortened before being transferred within the European Union or the European Economic Area whenever possible.
You may prevent Google from collecting information generated by cookies (including your IP address) by downloading and installing the browser plugin available at:
http://tools.google.com/dlpage/gaoptout?hl=en
Alternatively, you may opt out of Google Analytics by using Google's available opt-out methods. If you delete your cookies, you will need to repeat this process.
HOW DO WE PROTECT YOUR PERSONAL DATA?
We use appropriate technical and organisational security measures to protect the confidentiality, integrity, and availability of your personal data.
Personal data is protected against unauthorised access, loss, destruction, or damage.
Only employees or partners who require access to your personal data in order to fulfil the purposes described in this Privacy Policy are authorised to process it.
CONTACT US
If you have any questions regarding our processing of personal data, please contact us at:
We may update this Privacy Policy from time to time. The latest version will always be available on our website:
YOUR RIGHTS
You have the right to request confirmation of whether we process personal data relating to you.
If we do, you also have the right to access the personal data we hold about you.
If any information is inaccurate, you have the right to request that it be corrected.
Where the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the consent was withdrawn.
You have the right to object to the processing of your personal data for direct marketing purposes. The easiest way to do this is by clicking the unsubscribe link included in our marketing emails or by contacting us at kashaeva.contact@gmail.com.
You also have the right to request the deletion of your personal data. However, we may be required by law to retain certain information for legal or accounting purposes.